Because we work by appointment, we require cancellation of appointment 24 hours before your appointment time. This enables us to fill your appointment time. We understand emergencies happen and while last-minute cancellations are a part of life. We expect them to be uncommon if you have a habit of forgetting appointments, no worries, we can set up reminder calls for you! In some cases, pets arriving more than 20 minutes late may need to be rescheduled. No shows will be noted. If you miss your appointment, we not only have lost business for the day but also have a spot for a customer who could have used it. If you fail to cancel within 24 hours of your appointment time, there will be a cancellation fee of $20 added per pet.